We love receiving customer feedback so we can continue to make any improvements and it’s been great to see many Leisuredays’ claimants rating our service as excellent or good.
Hundreds of claimants have been sent our claims satisfaction survey in the last 12 months and asked to rate their experience with us. All of these were entered into a prize draw.
Congratulations to Willerby static caravan owner Catherine Smyth, who made a claim after a leak in the shower in her Willerby Westmoreland static caravan at Wig Bay Holiday Park in Scotland. She was the lucky winner of our prize draw and won £50 in Marks & Spencer vouchers.
On average, claims survey respondents rated their overall experience with our claims service as nine out of 10*. Respondents were also extremely satisfied with the ease of reporting their claim with Leisuredays, the helpfulness of our staff, and their claim settlement.
Mrs Smyth rated our claims service 10 out of 10: “I was very happy with the way my claim was handled,” she said.
Our team is passionate about delivering brilliant customer experiences and we love to read the positive comments sent by so many satisfied customers.
*Based on 180 customers (holiday caravan, holiday lodge and park home) surveyed between April 2023 and March 2024.
