We’re celebrating after our Claims Team scooped a top award for its customer-focused claims handling service, alongside our sister brand Caravan Guard.
Here’s our Claims Liaison Manager Louise Farrar with the Claims Team Award at the 2019 UK Broker Awards – the leading platform for national recognition within the insurance broker market.
Judges said we really outlined our high pedigree in our entry this year.
Our Managing Director, Ryan Wilby, said he was delighted we’d been recognised in the industry for delivering an excellent claims’ handling service to our customers.
“Strong teamwork between our internal and underwriter claims teams has helped to simplify the customer claims journey and lead to quicker settlements,” he said. “Customers often say that a test of a good insurance company is the way they handle their claim. So to have the work of our Claims Team recognised with this award is fantastic, and a testament to our passion to deliver brilliant customer experiences.”
Leisuredays’ claimants are extremely satisfied, on average rating their overall claim experience nine out of 10, when responding to our customer satisfaction survey.
The Claims Team also has strong links with manufacturers and caravan parks. Their specialist product knowledge allows them to deliver a tailored claims service to our customers.
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